Software Maintenance and Support Services

Software maintenance & support to experts, and spare your key resources for core software development.

Ongoing Supports

Bug Fixing, Problems, Analysis & Resolution, and On-Call Support

Adaptive Enhancements

Modifications To Support Changes in Business or Technical Requirements

Perfective Upgrades

Adding New Functionality or Features

Technical Improvements

Optimization Restructuring or Rewriting

Software Maintenance & Support - Broad Classification

SIDSOFT, a leading software and IT services provider has been providing competent software maintenance and support service packages to global organizations and independent software vendors for over a decade. Software maintenance team at SIDSOFT is dedicated in the areas of Version Upgrade, Database & Language Migration, Porting, Re-Engineering and Functionality & Version Upgrades amongst others. So, whether it is a critical application running on a SUN server in New Jersey or an email chat running in Berlin on an HP Server, our on-time maintenance and support services can help you meet your business objectives under all scenarios.

Our Maintenance and Support Service Offerings

Our maintenance and support solutions can be categorized into the following:

  1. Adaptive

    Our adaptive software maintenance services include making changes to the operating functions of your software applications. We have the expertise in developing modifications; such as,

    • Changing The Data Format
    • Altering Localizations and Regulations
    • Changing Hardware Configurations
    • Modifying Supporting Utilities
    • Integrating New Operating Systems
  2. Corrective

    Our professional software maintenance team provides corrective software maintenance services, and can easily correct any,

    • Logic Errors
    • Coding Errors
    • Design Errors

    Additionally, we can resolve any software related errors and bugs, like rectifying misspelled words or sentences in your software's interface, eliminating bugs & errors, and correcting any wrong algorithms in your software product.

  3. Perfective

    Perfective software maintenance services help you meet your customer's requirements by improving your software application's Performance, Maintainability, and Other Attributes. Our skilled support team make effective,

    • Modifications
    • Deletions
    • Insertions
    • Enhancements
    • Changes
  4. Preventive

    Our expert team is capable at effectively analyzing your software's future needs and problems based on,

    • Customer's Feedback
    • Past Occurrences

    Our preventive software maintenance services aim at planning and incorporating solutions to meet future requirements and overcome problems that may ascend in the long-run.

Facets of Software Maintenance and Support

We have set up a highly efficient and reliable product support team at SIDSOFT, which caters to customers in any geography 24X7, and keep their critical business systems functional. Our maintenance and support operations include critical planning for supportability, determining logistics, and post-delivery operations, yet are cost-effective and timely.

We are easy people to work with:

Flexible Pricing, Time and Material

We offer multiple Pricing (Fixed, Variable) and Time (24X7, Weekly, Hourly) options, and can even create a custom package that suits your unique business needs.

Timely Support

We offer software support for any Software developed by us and also for the third -party software. We offer two types of software support, Technical and online, and offer affordable SMP renewal options and Yearly/Monthly support packages.

Maintenance for Entire Software Lifecycle

Fixing Bugs - This includes troubleshooting software issues, and doing maintenance tasks regularly like managing the source code, Version, patch and releases, Integration of releases, and fixing site crashes at priority, among others.

Patch/Release Management & Deployment at customer's End - We create services packs, manage different release & patches, test them in simulated client IT environment, release them for your clients, and also deploy it at customer installations.

Multiple Contract Options

Software support and Maintenance is usually a long-term contract where we understand client's support requirements and train our support engineers accordingly. However, depending on the project type and requirement, it can be tailored to monthly contracts as well.

Your Software Deserves the Best In Terms of Maintenance & Support

We enable your existing software application or future releases to meet your business requirements and challenges in an effective manner. Your organization's maintenance and support services to SIDSOFT will ensure that your software has a competitive edge, as we leverage word-class tools and technology-driven platform to address all your business requirements.

Our service highlights:

  • Wide range of software maintenance and support services to choose from
  • Minimized software down-time
  • Different levels of support, pricing, and delivery options
  • Professional, experienced, and trained team on-board to handle your project
  • Quick turnaround time
  • Cost-effective services without compromising on the quality

Your Software needs proper pampering and care like any other entity. Our people understand Software in-and-out, and provide reliable software infrastructure that takes complete responsibility for your maintenance and support requirements. You can try with a short-term contract, and move to long-term contracts after getting satisfactory results.

Why Settle For The Rest, When You Can Have The Best!

3rd Party Software Maintenance

Broadly speaking, we consider the engineering of the TPM is the whole maintenance activities carried out by a third party, whic relate to software, allowing:

  • To correct anomalies, to optimize and improve the product reliability, to develop new functionalities or to evolve the existing functionalities.
  • To ensure the performance of the software,
  • To improve product quality, the development process and the upgrade of the development tools and the infrastructure. . . ,
  • To bring a functional and technical support for the customer project manager and also for the customer exploitation teams.

Version Installation & Upgradation

Support Shall Be Provided Online and Offline maintenance Depending on the need of The hour to minimise the Problems and Downtime.